Privacy Policy

About Us

We are Supeter, the operator of the online pet training supplies store
supeter.com,
dedicated to providing you with high-quality pet training products and services. For any privacy-related questions or needs,
please feel free to contact us . Phone: ‪+1 (612) 440-721342
Email: support@supeter.com
Business Hours: 9am – 5pm CST
Address: 208 E Sheridan St, Laramie

Information We Collect

When you use our website, we may collect the following information:

  • Comment Information: The name, email address, and other details you provide in the comment form, as well as your IP address and browser user agent string, which are used for spam detection.
  • Device Information: Including your device’s hardware model, operating system type and version, device identifiers (such as IMEI, MAC address), and network information (such as network type, carrier). This helps us optimize the website’s display and user experience across different devices.
  • Order Information: When you purchase pet supplies on the website, we collect your shipping address, contact phone number, payment details (such as the last four digits of your credit card number; full card numbers are encrypted by payment processors), purchased product details, order amount, and order time. This information is used to process orders, deliver products, and provide after-sales services.
  • Account Information: If you register a user account, we collect your username, password (stored encrypted), bound email address, and phone number, which are used for account creation, login, and management.

Comment Information

In addition to the information mentioned above, when you post a comment, if you use the Gravatar avatar service, we will send an anonymized hash generated from your email address to Gravatar to check if you are a user. Gravatar’s privacy policy is available here:
https://automattic.com/privacy/.
Once your comment is approved, your profile picture will be publicly visible alongside your comment.

Media Content

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Website visitors may download these images and extract the location information contained within them.

Cookies

We use cookies to enhance your user experience, as follows:

  • Comment Cookies: If you choose to save your information, your name, email address, and website URL will be stored in cookies for 1 year, so you won’t need to re-enter details for future comments.
  • Temporary Login Cookies: When you visit the login page, we set a temporary cookie (no personal data included) to check if your browser accepts cookies. This cookie is automatically deleted when you close your browser.
  • Login and Display Preference Cookies: Logging in generates cookies to save your login information (valid for 2 days) and screen display settings (valid for 1 year). If you select “Remember Me,” login cookies will be extended to 2 weeks. These cookies are deleted when you log out.
  • Editing Cookies: When you edit or publish an article, a cookie (no personal data included) is saved to record the post ID, expiring after 1 day.

You can manage cookie settings through your browser (e.g., block or delete cookies). Note that this may affect the functionality of some website features.

Embedded Content

Articles may contain embedded content (e.g., videos, images) from third-party websites. This content behaves as if you are visiting the third-party website directly: they may collect your data, use cookies, and track your activity (including whether you are logged into their accounts).

Behavioral Advertising from Abroad

We may collaborate with third-party advertising service providers located abroad to deliver personalized pet supplies-related advertisements (behavioral advertising) based on your browsing history, purchase behavior, and other information on our website and other sites.

  • These third-party advertising providers may use cookies, pixel tags, and other technologies to collect your relevant information for targeted advertising.
  • You have the right to opt out of such behavioral advertising. You can do this by visiting [link to third-party ad provider’s opt-out page] or adjusting your browser settings. Please note that even if you opt out, you may still see general advertisements.

Who We Share Your Data With

  • Spam Prevention: As noted in the “Comment Information” section, we share anonymized data with services like Gravatar to prevent spam.
  • Password Resets: To verify the legitimacy of password reset requests, your IP address is included in password reset emails.
  • Service Providers: To process orders smoothly (e.g., delivering pet supplies), we share necessary data (such as shipping addresses) with payment processors (e.g., [Payment Provider Name]) and logistics partners. These providers are contractually obligated to protect your data and use it only for specified services.
  • Advertising Partners: As described in “Behavioral Advertising from Abroad,” we share necessary information with foreign third-party advertising service providers to deliver personalized ads.

How Long We Retain Your Data

  • Comments: Comments and their metadata are stored indefinitely to automatically approve your follow-up comments.
  • User Accounts: If you register an account, your profile data (e.g., name, email) is retained until you actively delete your account.
  • Order Information: To comply with tax, legal, and warranty obligations, order details (e.g., purchase history, shipping information) are retained for [X years, e.g., 7 years].
  • Device Information: Device information is retained for [X months/years, e.g., 6 months] after you stop using our website services, unless otherwise required by law.

Your Data Rights

You have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Ask us to correct inaccurate data.
  • Erasure: Request deletion of your data, unless legal requirements mandate retention.
  • Restriction of Processing: Limit our use of your data (e.g., if you dispute the accuracy of the data).
  • Objection: Object to our processing of your data; we will review and respond to your objection.
  • Data Portability: Receive your data in a machine-readable format to transfer to another service.

To exercise these rights, please contact us at [your email address].

Complaints

If you have any complaints about our data processing practices, please first contact us at support@supeter.com.
We will handle your complaint and provide a response within 7 business days. If you are dissatisfied with our handling, you have the right to lodge a complaint with the data protection authority in your region.

Data Protection Measures

We use industry-standard security measures (e.g., data encryption, secure servers) to protect your data from unauthorized access, loss, or misuse.

Children’s Data

Our website is not intended for children under 13, and we do not knowingly collect data from children under 13. If we accidentally collect data from children under 13, we will delete it immediately.

Legal Basis for Data Processing

We process your data based on the following:

  • Your consent (e.g., when you choose to save comment cookies).
  • Contractual necessity (e.g., processing orders to deliver pet supplies).
  • Legitimate interests (e.g., detecting spam to maintain website security, conducting behavioral advertising to recommend suitable pet supplies).

Changes to This Policy

We may revise this privacy policy to reflect updates to laws and regulations or business developments. For material changes, we will notify you via a website announcement. The revised privacy policy will take effect on the date of publication. We recommend that you review this policy regularly to stay informed of updates.