FAQs

Product

Our pet supplies are sourced from excellent suppliers around the world. We carefully select partners who share our values in product quality, safety, and fair treatment of workers, ensuring that every item meets high standards.
 
Every pet supply product that Supeter creates goes through a rigorous material selection process and numerous rounds of sampling and prototyping until the final product and its sizing is perfect for you and your pet.
 

Individual product pages for pet supplies have lots of useful information including photos, features, care instructions, and size guides. In addition, you can also find the care instructions on the item(s) themselves. If you are unable to find it, please feel free to contact us.

Most of our pet supplies are machine washable but you should always refer to the garment label to ensure the best possible care. We recommend hanging to dry when possible.

Sizing & Fit

Our products are designed by professional designers based on scientific principles and big data research, which are suitable for the needs of most pets. However, it takes time for pets to get used to new things, and training them to adapt to the product is also a long process. They will gradually accept it. We hope you can accompany your pet to get familiar with the product step by step with patience and care, and enjoy a pleasant interaction time.
Our product pages are all marked with the suitable pet breeds and body types. Most of our products are designed after big data matching, so you can feel free to purchase and use them.

If your pet is in between sizes, go with the larger size. We also recommend prioritizing the chest measurement over the neck and back measurements.

Training

Our products are designed with user-friendliness in mind, and the training process is relatively simple. The operation steps are clear, and most pets can get started after a few guidances. Even if you are a beginner in pet training, you can easily help your pet adapt to the products.

 

In general, our products are suitable for pets of different age groups. However, for very young pets (such as puppies and kittens that have just been weaned) or elderly pets with mobility issues, we recommend checking the product details page for specific age recommendations to ensure the safety and comfort of your pet during training.

The time it takes for a pet to get used to the product varies depending on the pet’s personality and the type of product. Some pets may adapt in a few days, while others may take a week or two. As long as you persist in scientific training with patience, your pet will gradually accept the product.

Customer Service

Contact me in the following way


Business Name: Supeter

Phone: ‪+1 (612) 440-721342
Email: support@supeter.com
Business Hours: 9am – 5pm CST
Address: 208 E Sheridan St, Laramie