Return & Exchange Policy
Overview
We hope you and your pet love your order! If things don’t work out, we’ve made returns and exchanges simple.
Phone: +1 (612) 440-721342
Email: support@supeter.com
Business Hours: 9am – 5pm CST
Address: 208 E Sheridan St, Laramie
Eligibility for Returns & Exchanges
30-day no-questions-asked return policy
Exchanges
Contact us at support@supeter.com within 30 days of delivery to request an exchange.
- First exchange for tools and pet walking accessories (same style, different size) is free.
- Additional exchanges or those for other categories require you to cover return shipping.
- We’ll send your replacement once we receive and inspect your returned item.
Returns
- Notify us at support@supeter.com within 30 days of delivery. You’ll be responsible for return shipping costs.
- Refunds (or store credit) will be issued once we process your returned item（about 2 days）.
Defective or Incorrect Items
If you receive a defective or wrong product, contact us at support@supeter.com within 3 business days of delivery. Include photos and your order number, and we’ll resolve the issue promptly.